At tinytreasurestoystore.com, we are committed to your satisfaction with your purchase. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please read the following return and refund policy carefully:
- Return Conditions
The item must be unused and in its original packaging, with all accessories, instructions, etc.
Return requests must be submitted within 30 days of receipt.
- Return Process
Request a Return: Please contact our customer service team via email, providing your order number and reason for return.
Obtain Return Authorization: After review, we will provide you with a return authorization number and return address.
Send the Item Back: Please send the item back to the designated address and ensure the package is secure. We recommend using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or faulty.
Address: 33 PENINSULA RD, BELVEDERE, CA 94920
- Refund Processing
Once we receive the returned goods and verify their condition, we will process the refund within 5-7 business days.
The refund will be returned to your original payment method. Please note that bank processing may take additional time.
- Abnormal Situations
If the goods are damaged or defective during shipping, please contact customer support as soon as possible after receiving the goods and provide relevant photographic evidence. We will provide a replacement or refund.